Refund & Returns Policy

Last Updated: 30 /12 / 2025

At Daulitech Digital Marketing Agency (“Daulitech”, “we”, “our”, or “us”), we strive to deliver high-quality digital services and products. Please read this Refund & Returns Policy carefully before making a purchase on https://daulitech.co.za.

 

1. Digital Services (Web Design, Marketing, Development)

Due to the nature of custom digital services:

  • Payments for custom services (web design, application development, branding, digital marketing, SEO) are non-refundable once work has commenced.

  • If a project is canceled before work begins, a partial refund may be considered at our discretion.

  • Deposits paid to secure a project slot are non-refundable.

 

2. Web Hosting Services

For hosting-related services:

  • Hosting fees are billed in advance (monthly or annually).

  • You may cancel your hosting subscription at any time.

  • Unused time is non-refundable once the billing period has started.

  • Failure to renew hosting may result in data deletion after a grace period.

 

3. Website Maintenance Plans

  • Maintenance plans are non-refundable once the service period has started.

  • You may cancel future billing cycles with prior notice.

  • Emergency fixes or additional work outside the plan scope may incur extra charges.

 

4. Digital Products (Websites, Applications, Software, Templates)

All digital products sold by Daulitech are final sale.

  • Once a digital product has been delivered or downloaded, no refunds or returns are permitted.

  • Refunds will only be considered if the product is proven to be defective and cannot be corrected.

  • Digital products may not be exchanged.

 

5. E-Commerce Solutions

For e-commerce website development and setups:

  • Payments are tied to milestones.

  • Completed milestones are non-refundable.

  • If a project is canceled mid-way, the client is responsible for payment for work completed.

 

6. Exceptions

Refunds may be considered in exceptional circumstances such as:

  • Duplicate payments

  • Billing errors

  • Legal obligations under South African consumer protection laws

All exception requests must be submitted in writing.

 

7. How to Request a Refund

To request a refund or report a billing issue, please contact us within 7 days of the transaction:

📧 Email: admin@daulitech.co.za
Include:

  • Proof of payment

  • Reason for the request

  • Relevant order or invoice number

 

8. Processing Time

Approved refunds will be processed within 7–14 business days and returned via the original payment method where possible.

 

9. Changes to This Policy

Daulitech reserves the right to update this Refund & Returns Policy at any time. Updates will be posted on this page with the revised date.

 

10. Contact Us

If you have questions regarding this policy, please contact:

Daulitech Digital Marketing Agency
🌐 https://daulitech.co.za
📧 admin@daulitech.co.za